FAQs
Frequently Asked Questions
Here you’ll find answers about our handcrafted creations, payments, worldwide shipping, returns, and customer assistance. If you need further help, contact us at support@siciliancraft.it.
Products and Craftsmanship
1. What makes a Sicilian Craft creation unique?
Every Sicilian Craft creation reflects the colors, symbols, and traditions of Sicily. Depending on the design, individual elements may be shaped, glazed, painted, woven, or assembled by skilled artisans.
Many of our ceramic elements are decorated individually by hand. This means that every piece has its own character and no two creations are exactly alike.
2. Where are Sicilian Craft products made?
Our collections are created and prepared in Sicily, Italy. Each product page explains the materials, techniques, and artisanal processes used for that specific creation.
3. Where can I find prices, materials, and measurements?
Every product has a dedicated page showing its current price, photographs, materials, dimensions, weight, and other relevant details.
When a product is part of a genuine promotion, both the original price and the reduced price are clearly displayed.
4. Will my product look exactly like the photographs?
Because many elements are shaped and decorated by hand, subtle variations in color, brushwork, shape, and finish may naturally occur.
These differences are not defects. They are part of the handmade process and make every creation unique.
5. Where can I view the complete collection?
You can explore all currently available creations on our Our Products page:
https://siciliancraft.it/collections/frontpage
Products marked “Sold out” are temporarily unavailable.
6. Is gift packaging included?
Yes. Every order is carefully prepared in Sicily and presented in gift-ready packaging at no additional cost.
If you are purchasing a gift, you can enter the recipient’s delivery address during checkout.
Prices and Payments
7. Which payment methods do you accept?
We accept major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
The payment options available at checkout may vary depending on your country, device, and browser.
8. Which currency will I be charged in?
Prices are displayed according to the country and currency selected on the website. The final amount and currency are always shown before you complete payment.
Shipping and Delivery
9. Do you ship worldwide?
Yes. We offer free tracked worldwide shipping on every order.
Please make sure that your delivery address is complete and correct before placing your order.
10. How long does order preparation take?
Orders are usually prepared within 1–2 business days after payment confirmation.
Orders are not normally processed or shipped on weekends or public holidays.
11. How long does delivery take?
Estimated delivery times after dispatch are:
-
United States: approximately 5–7 business days
-
Italy: approximately 1–3 business days
-
European Union: approximately 3–7 business days
-
Rest of the world: delivery times vary depending on the destination
These are estimates and may be affected by customs inspections, holidays, weather conditions, or carrier delays.
12. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can also check your shipment on our Track Your Order page:
https://siciliancraft.it/pages/track-your-order
13. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
These charges are separate from the product price and free shipping service and, when applicable, are the customer’s responsibility.
Returns and Refunds
14. Can I return my order?
Yes. Customers in every country, including the United States, may request a return within 14 days of receiving their order.
The product must be unused, unworn, undamaged, and returned in its original packaging.
Before returning anything, contact support@siciliancraft.it with your order number and the reason for your request. Products returned without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.
15. Can earrings be returned?
For hygiene and safety reasons, earrings cannot be returned if they have been worn or removed from their original sealed packaging.
Unworn earrings may be eligible for return if they remain in their original sealed packaging and meet all other return conditions.
16. Can personalized or made-to-order products be returned?
Customized, personalized, and made-to-order products cannot normally be returned unless they arrive damaged, defective, or different from what was ordered.
17. What should I do if my order arrives damaged or incorrect?
Please contact support@siciliancraft.it within 48 hours of delivery.
Include:
-
Your order number
-
Clear photographs of the product
-
Photographs of the external and internal packaging
-
A brief description of the problem
We will review the issue and provide the most appropriate solution.
18. Do you offer exchanges?
We do not currently offer direct exchanges.
If you would like a different product, you may return the original item, provided it meets the return conditions, and place a new order.
For complete information, read our Refund Policy:
https://siciliancraft.it/policies/refund-policy
Product Care
19. How should I care for my Sicilian Craft creation?
Handle your creation carefully and avoid contact with water, perfumes, creams, hairspray, household chemicals, and abrasive surfaces.
Store it separately in its original packaging when not in use. Ceramic elements should be protected from impacts and accidental falls.
Always follow any specific care instructions shown on the product page.
Assistance and Wholesale Orders
20. How can I contact Sicilian Craft?
For questions about products, orders, shipping, and returns, contact us at:
WhatsApp assistance is also available through the button on our website. We usually reply within 1–2 business days.
21. Do you accept wholesale or bulk orders?
Yes. For wholesale or bulk-order inquiries, contact us by email or through our official Instagram page.
Please include the product names, desired quantities, destination country, and any relevant deadlines.