Shipping policy
Shipping Policy
At Sicilian Craft, every order is carefully prepared in Sicily, Italy, and shipped worldwide with care and attention to detail.
Order Processing Time
Orders are usually prepared and dispatched within 1–2 business days after payment confirmation.
Orders are not normally processed or shipped on weekends or public holidays.
Processing may occasionally take longer during holidays, promotional periods, or unusually high order volumes.
If we are unable to dispatch your order within the stated processing time, we will contact you by email with an updated shipping date. Where required by applicable law, you will have the option to accept the delay or cancel the unshipped order for a full refund.
Worldwide Shipping
We offer free tracked worldwide shipping on every order to all destinations available during checkout.
No additional shipping fee is charged.
If a country or destination is temporarily unavailable because of carrier restrictions, customs restrictions, international sanctions, local regulations, or exceptional circumstances, it may not appear as an available destination during checkout.
Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing the carrier and tracking information.
Tracking information may take a short time to become active after the package has been collected by the carrier.
You can also check your shipment through our Track Your Order page:
https://siciliancraft.it/pages/track-your-order
Estimated Delivery Times
Estimated delivery times after dispatch are:
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United States: approximately 5–7 business days
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Italy: approximately 1–3 business days
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European Union: approximately 3–7 business days
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Rest of the world: delivery times vary depending on the destination country and local delivery service
These estimates begin from the dispatch date, not from the date on which the order was placed.
Delivery may take longer for remote areas or due to customs inspections, public holidays, weather conditions, carrier disruptions, postal delays, local delivery conditions, or other circumstances outside our reasonable control.
Estimated delivery times are not guaranteed delivery dates.
Customs Duties, Import Taxes, and Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, carrier processing fees, or other charges imposed by the destination country.
Where taxes are collected directly by Sicilian Craft, they will be shown during checkout.
Unless specifically stated otherwise during checkout, customs duties and other import-related charges are not included in the product price or free shipping service and are the customer’s responsibility.
Sicilian Craft does not determine these charges and cannot predict their amount. We recommend contacting your local customs authority before ordering if you require further information.
Customs procedures may also cause delivery delays.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error, contact us immediately at:
We will attempt to update the address if the order has not yet been dispatched. However, we cannot guarantee that changes will be possible after order processing has begun.
Once an order has been dispatched, the delivery address normally cannot be changed.
If a package is returned to us because the address was incomplete or incorrect, or because the shipment was refused or not collected, additional shipping charges may apply before it can be sent again.
Delayed Packages
If your package has not arrived within the estimated delivery period, please check the tracking information and contact us at:
We will assist you and, where necessary, open an investigation with the shipping carrier.
A temporary delay, customs hold, or inactive tracking update does not automatically mean that the package has been lost.
Lost Packages
If the shipping carrier confirms that a package was lost before delivery, Sicilian Craft will provide an appropriate solution, such as a replacement or refund.
The available solution will depend on product availability, the carrier investigation, the circumstances of the shipment, and applicable consumer law.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please:
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Confirm that the shipping address is correct
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Check around the delivery location
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Ask other members of your household
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Check with neighbours, building staff, reception, or a designated safe place
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Contact the local shipping carrier
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Contact us at support@siciliancraft.it
We will assist you in investigating the delivery with the carrier.
Damaged Packages or Products
If your package or product arrives damaged, contact us as soon as possible, preferably within 48 hours of delivery, at:
Please include:
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Your order number
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Clear photographs of the damaged product
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Photographs of the external packaging
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Photographs of the internal packaging
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A brief description of the damage
Please keep the product and all original packaging while we investigate the issue.
Contacting us promptly helps us open a claim with the shipping carrier. This request does not limit any mandatory consumer rights available under applicable law.
Refused or Unclaimed Shipments
Refusing a shipment or failing to collect it does not automatically cancel the order.
If the package is returned to Sicilian Craft, we will contact you after receiving and inspecting it.
Any eligible refund will be processed according to our Refund Policy. Customs charges, return shipping costs, carrier fees, or other expenses resulting from a refused or unclaimed shipment may be deducted where permitted by applicable law.
Events Outside Our Control
Sicilian Craft is not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, customs procedures, international transport disruptions, strikes, public emergencies, carrier interruptions, or government restrictions.
We will always make reasonable efforts to assist customers and obtain updated information from the shipping carrier.
Questions
For questions about shipping, tracking, customs, or delivery, contact us at:
We usually reply within 1–2 business days.
Nothing in this Shipping Policy limits any mandatory consumer rights available under the laws applicable to the customer.
Last updated: July 2026