Terms of service

Refund and Returns Policy

Overview

Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.

Certain types of products cannot be returned. Perishable goods such as food, flowers, newspapers, or magazines are not eligible for return. We also do not accept returns for intimate or sanitary goods, hazardous materials, flammable liquids, or gases.

Additional non-returnable items include:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds may be granted, including:

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have completed all these steps and still have not received your refund, please contact us at {email address}.

Sale Items

Only regular-priced items may be refunded. Sale items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at {email address} and send your item to:

{physical address}

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive gift credit for the value of your return. Once the returned item has been received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will be notified of your return.

Return Shipping

To return your product, please mail it to:

{physical address}

You will be responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, please contact us at support@siciliancraft.it