Terms of service
Last updated: July 23, 2026
OVERVIEW
This website is operated by Sicilian Craft. Throughout the website, the terms “we”, “us”, and “our” refer to Sicilian Craft.
Sicilian Craft offers this website, including all information, products, services, features, and tools available through the website, to you conditioned upon your acceptance of these Terms of Service and all policies referenced herein.
These Terms of Service apply to all visitors, customers, and users of siciliancraft.it.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies made available on the website.
If you do not agree with these Terms of Service, you should not use this website or purchase products from Sicilian Craft.
Nothing in these Terms limits or excludes any mandatory consumer rights available under applicable law.
1. BUSINESS INFORMATION
This website is operated by:
Sicilian Craft
Business Owner: Andrea Costanzo
Via Garibaldi 123
95122 Catania (CT)
Italy
VAT Number: 05463020874
Email: support@siciliancraft.it
Website: https://siciliancraft.it
This online store is hosted and powered by Shopify.
2. ELIGIBILITY
By using this website and placing an order, you confirm that you are at least the age of majority in your country or place of residence, or that you have the permission of a parent or legal guardian.
You may not use our products, website, or services for any illegal, fraudulent, or unauthorized purpose.
You must not transmit malicious code, viruses, or any other technology that may interfere with the operation or security of this website.
3. PRODUCTS AND ARTISANAL CHARACTERISTICS
Sicilian Craft offers handmade and artisanal jewelry, accessories, and related products inspired by Sicilian tradition and Mediterranean craftsmanship.
We make reasonable efforts to describe and photograph every product as accurately as possible, including its materials, dimensions, colors, decorative details, and characteristics.
However, many of our products or individual components are handmade, hand-painted, hand-finished, or assembled by artisans. Slight variations in color, shape, brushwork, glaze, surface, finish, dimensions, stone pattern, pearl shape, or decorative details may therefore occur.
Natural materials, including stones, pearls, coral, lava stone, and other organic or mineral components, may also show natural differences, inclusions, textures, or color variations.
These variations are part of the authentic artisanal or natural character of each creation and do not normally constitute a defect.
The colors displayed on your screen may vary slightly from the actual product because of differences in screens, devices, lighting, photography, and display settings.
This section does not affect your rights if a product is damaged, defective, materially different from its description, or otherwise non-conforming under applicable consumer law.
4. PRODUCT INFORMATION AND AVAILABILITY
Product descriptions, prices, measurements, materials, photographs, videos, availability, and other information may be updated or corrected at any time.
All products are subject to availability. Some creations are produced in small batches or as one-of-a-kind pieces and may become unavailable without notice.
Adding a product to your cart does not reserve it. A product is reserved only after your order has been successfully placed and accepted.
If a product becomes unavailable after you place an order, we will contact you as soon as possible and offer an appropriate solution, which may include:
A replacement, where agreed with you;
The opportunity to select another product; or
A full refund for the unavailable product.
We reserve the right to limit the quantities of products available to any person, household, geographic area, or jurisdiction where reasonably necessary.
5. PRICES, CURRENCY, AND TAXES
Product prices are displayed in the currency selected or assigned to your market.
Currency conversions may be generated automatically and may vary according to exchange rates, payment providers, market settings, and rounding rules.
The final product price, applicable taxes, discounts, and any other charges collected by Sicilian Craft will be displayed during checkout before you complete your order.
Free tracked worldwide shipping is offered for destinations available during checkout, as described in our Shipping Policy.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, carrier processing charges, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these import-related charges are not included in the product price and are the customer’s responsibility.
Sicilian Craft does not control or determine customs charges imposed by foreign authorities.
For further information, please review our Shipping Policy:
https://siciliancraft.it/policies/shipping-policy
6. PROMOTIONS AND DISCOUNTS
Promotional offers, discount codes, sale prices, and other incentives may be subject to specific conditions, availability, start dates, and end dates.
Unless expressly stated otherwise, promotional codes cannot be combined with other discount codes or promotions.
A promotion does not apply retroactively to orders placed before the promotion began or after it ended.
Products purchased during a genuine sale or promotion remain covered by applicable consumer rights and by the conditions stated in our Refund Policy.
We reserve the right to cancel or correct a promotion affected by an obvious technical, pricing, or administrative error, subject to applicable law.
7. ORDERS AND CONTRACT FORMATION
By placing an order, you offer to purchase the selected products in accordance with these Terms of Service.
After the order is submitted, you will normally receive an automated order confirmation email. This email confirms that we have received your order, but it does not necessarily confirm that the order has been accepted or dispatched.
We may need to verify product availability, payment authorization, shipping information, or other order details before dispatch.
The purchase contract is considered accepted when we confirm that the order has been accepted or dispatched, unless applicable law provides otherwise.
We reserve the right to decline or cancel an order for legitimate reasons, including:
The product is unavailable;
Payment has not been authorized;
The shipping destination is unavailable;
The order appears fraudulent or unauthorized;
The order contains incorrect or incomplete information;
A clear pricing or technical error has occurred; or
The order would violate applicable law, carrier restrictions, sanctions, or platform requirements.
If payment has already been collected for an order that we cannot accept, the relevant amount will be refunded to the original payment method.
We may contact you using the email address or contact information provided at checkout if additional information is required.
8. CUSTOMER INFORMATION
You agree to provide complete, accurate, and current information when placing an order.
This includes your:
Full name;
Email address;
Billing information;
Shipping address;
Telephone number, where requested; and
Any other information reasonably required to process or deliver the order.
You are responsible for checking your order and shipping details before completing checkout.
If you notice an error after placing your order, contact us immediately at support@siciliancraft.it.
We will make reasonable efforts to correct the information if the order has not yet been dispatched, but we cannot guarantee that changes will be possible after processing or shipment has begun.
9. PAYMENT
Payments are processed through Shopify and the payment methods displayed during checkout.
Available payment methods may vary according to country, currency, device, browser, payment provider, and customer eligibility.
By submitting payment information, you confirm that:
You are authorized to use the selected payment method;
The information provided is accurate; and
You authorize the relevant payment provider to charge the total amount shown at checkout.
We do not directly store complete payment card details.
Payment transactions may be subject to verification, authorization, fraud-prevention checks, and the terms and privacy policies of the relevant payment provider.
If payment is declined or cannot be authorized, the order may not be accepted.
10. SHIPPING AND DELIVERY
Orders are prepared and shipped from Sicily, Italy.
We offer free tracked worldwide shipping to all destinations available during checkout.
Orders are usually prepared and dispatched within 1–2 business days after payment confirmation.
Estimated delivery times after dispatch are:
United States: approximately 5–7 business days;
Italy: approximately 1–3 business days;
European Union: approximately 3–7 business days; and
Rest of the world: delivery times vary according to destination and local delivery services.
These timeframes are estimates and are not guaranteed delivery dates.
Delivery may be delayed by customs procedures, weather conditions, public holidays, remote locations, postal disruptions, carrier delays, strikes, government restrictions, international transport problems, or other events outside our reasonable control.
Once your order has been dispatched, you will normally receive an email containing tracking information.
Risk of loss or damage passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the products, except where applicable law provides otherwise.
Detailed shipping conditions are available in our Shipping Policy:
https://siciliancraft.it/policies/shipping-policy
11. RETURNS, WITHDRAWAL, AND REFUNDS
Customers may request a return within 14 days of receiving their order, subject to the eligibility conditions and exceptions stated in our Refund Policy and applicable law.
To request a return, contact:
support@siciliancraft.it
Do not send a product back without first contacting us and receiving return instructions.
Unless the product is damaged, defective, incorrect, or applicable law provides otherwise, customers are responsible for return shipping costs.
Certain products may not be eligible for return, including clearly personalized or custom-made products and sealed goods that are not suitable for return for hygiene or health-protection reasons once unsealed, as further explained in our Refund Policy.
This may include earrings that have been worn or removed from their original sealed packaging, where the legal hygiene exception applies.
Nothing in these Terms or our Refund Policy limits mandatory rights available to consumers under applicable law.
Full conditions are available in our Refund Policy:
https://siciliancraft.it/policies/refund-policy
12. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order as soon as possible after delivery.
If a product arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 48 hours of delivery, at:
support@siciliancraft.it
Please include:
Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the external packaging; and
Photographs of the internal packaging.
Contacting us promptly helps us investigate the issue and, where necessary, submit a claim to the shipping carrier.
The request to contact us within 48 hours does not limit any mandatory statutory rights or legal guarantee available to the customer.
Where required by applicable law, customers may be entitled to repair, replacement, a price reduction, or a refund for defective or non-conforming products.
Consumers in the European Union and European Economic Area retain their mandatory statutory legal guarantee rights, including the minimum legal guarantee period applicable to defective or non-conforming goods.
13. PRODUCT CARE AND CUSTOMER RESPONSIBILITY
Customers should follow any product-care instructions provided on the product page, packaging, or website.
Jewelry and artisanal ceramic components should be handled carefully and protected from impacts, pressure, moisture, perfumes, chemicals, creams, and unsuitable cleaning products where indicated.
Normal wear, accidental damage, improper storage, misuse, failure to follow care instructions, unauthorized repairs, or damage caused after delivery may not be considered manufacturing defects.
This section does not limit any rights relating to defects or non-conformities that existed when the product was delivered.
14. INTELLECTUAL PROPERTY
All content available on siciliancraft.it, including:
Brand names;
Logos;
Product names;
Product designs;
Photographs;
Videos;
Graphics;
Written descriptions;
Articles;
Artwork;
Layout; and
Other original content
is owned by Sicilian Craft or used with authorization and is protected by applicable intellectual-property laws.
You may view and use the website for personal, non-commercial shopping purposes.
You may not reproduce, copy, distribute, modify, publish, sell, exploit, scrape, download, or use our content for commercial purposes without prior written permission from Sicilian Craft.
No use of the website grants you ownership of any intellectual-property rights.
15. REVIEWS, MESSAGES, AND USER CONTENT
If you submit a review, photograph, comment, message, suggestion, or other content, you confirm that:
The content is truthful and based on your genuine experience;
You have the right to submit it;
It does not infringe the rights of another person;
It is not unlawful, abusive, defamatory, misleading, discriminatory, or fraudulent; and
It does not contain malicious code or unauthorized advertising.
We may moderate, refuse, or remove content that violates these Terms, applicable law, or the rules of the review platform.
We will not knowingly present a customer as a verified purchaser unless the review platform or our records support that status.
16. THIRD-PARTY SERVICES AND LINKS
Our website may include services, applications, payment providers, review platforms, social-media features, tracking services, or links operated by third parties.
These third-party services may be governed by their own terms, policies, and privacy practices.
We are not responsible for the content, security, availability, or practices of independent third-party websites.
You should review the applicable terms and privacy policies before using a third-party service or providing personal information to it.
17. PRIVACY AND COOKIES
Personal information submitted through the website is handled in accordance with our Privacy Policy and applicable data-protection law.
Our Privacy Policy is available at:
https://siciliancraft.it/policies/privacy-policy
The website may use cookies and similar technologies for essential functions, preferences, analytics, advertising, security, and performance, subject to the consent choices available through our cookie banner where required.
18. PROHIBITED USES
You may not use the website or its content:
For any unlawful or fraudulent purpose;
To violate applicable local, national, European Union, or international law;
To infringe intellectual-property or privacy rights;
To submit false, misleading, abusive, or defamatory information;
To distribute malware, viruses, or harmful code;
To collect or track personal information without authorization;
To spam, phish, scrape, crawl, or interfere with the website;
To circumvent security, payment, account, or access controls;
To place fraudulent orders or initiate abusive payment disputes; or
To interfere with the operation of Shopify, payment providers, applications, or other services used by the website.
We may restrict or terminate access where these Terms are violated.
19. ERRORS AND CORRECTIONS
Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping, or other information.
We may correct errors and update information at any time.
If an obvious error affects an order that has already been placed, we will contact you before dispatch where reasonably possible.
You will be given the opportunity to confirm the corrected information or cancel the affected order for a full refund.
Nothing in this section permits us to alter a concluded consumer contract unlawfully or limits any mandatory consumer rights.
20. DISCLAIMER
We make reasonable efforts to keep the website available, accurate, and secure. However, we cannot guarantee that access will always be uninterrupted, timely, or error-free.
The website may occasionally be unavailable because of maintenance, technical problems, third-party service interruptions, updates, or circumstances outside our control.
Any general information provided through articles, product-care guides, or website content is provided for informational purposes and should not be treated as professional, medical, or legal advice.
Nothing in these Terms excludes guarantees, warranties, or responsibilities that cannot lawfully be excluded.
21. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Sicilian Craft will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website where such losses were not reasonably foreseeable.
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Intentional misconduct or gross negligence;
Defective products where liability cannot legally be excluded;
Violation of mandatory consumer rights; or
Any other liability that cannot be excluded under applicable law.
For consumers, our liability remains subject to all protections and remedies provided by the laws applicable to the purchase.
22. EVENTS OUTSIDE OUR CONTROL
We are not responsible for a delay or failure to perform an obligation caused by events outside our reasonable control.
Such events may include:
Natural disasters;
Severe weather;
Fire or flooding;
War, terrorism, civil unrest, or public emergencies;
Strikes or transport disruption;
Customs delays;
Carrier interruptions;
Internet or telecommunications failures;
Government restrictions;
International sanctions; or
Other force-majeure events.
We will make reasonable efforts to inform affected customers and reduce the impact of the event.
Mandatory customer rights remain unaffected.
23. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law.
The remaining provisions will continue to remain valid and enforceable.
24. WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
Any waiver will apply only to the specific circumstance for which it was given.
25. ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, Legal Notice, and other policies displayed on the website, constitute the agreement between you and Sicilian Craft regarding your use of the website and your purchases.
If there is a conflict between these Terms and a mandatory provision of applicable consumer law, the mandatory legal provision will prevail.
Specific written conditions clearly presented for a product, promotion, or order may supplement these Terms.
26. TERMINATION
These Terms remain effective unless terminated by you or by Sicilian Craft.
You may stop using the website at any time.
We may suspend or terminate access if you materially violate these Terms, use the website unlawfully, or threaten the security or operation of the website.
Termination does not affect any rights or obligations that arose before termination, including payment obligations, intellectual-property rights, and rights relating to completed purchases.
27. GOVERNING LAW AND JURISDICTION
These Terms and any purchase made through siciliancraft.it are governed by the laws of Italy, without prejudice to any mandatory consumer protection laws that apply in the customer’s country of residence.
For business customers, disputes shall be subject to the competent courts of Catania, Italy, unless otherwise required by law.
For consumers, nothing in this section removes any right to bring proceedings before a court that has jurisdiction under mandatory consumer-protection rules, including the courts of the consumer’s country or place of residence where applicable.
28. CHANGES TO THESE TERMS
We may update these Terms of Service to reflect changes to our business, products, website, services, policies, technology, or legal obligations.
The current version will always be published on this page with its latest update date.
Changes will apply from the date they are published and will not retroactively alter orders already concluded, unless required by law or expressly agreed with the customer.
29. CONTACT INFORMATION
For questions regarding these Terms of Service, products, orders, shipping, returns, or the website, please contact:
Sicilian Craft
Business Owner: Andrea Costanzo
Via Garibaldi 123
95122 Catania (CT)
Italy
VAT Number: 05463020874
Email: support@siciliancraft.it
Website: https://siciliancraft.it
We usually reply within 1–2 business days.